Steps 2 Wellbeing || Help > Self-referral

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Self-referral - what it means and how it happens

We accept self-referrals as well as referrals from your GP. This means that you can contact us directly to access our service without first having to see your GP.

There are a number of ways that you can self-refer:

By Telephone

You can call us directly, just visit our Prefer to talk page for contact details for your area. A member of our admin team will answer the call and they will take your contact details and if appropriate they will arrange a convenient time for you to be assessed by one of our Psychological Wellbeing Practitioners (PWP). This may be over the telephone or face-to-face and should take no longer than 30-40 minutes.

If using the telephone is difficult for you, please use our online referral form and let us know what you need to access our services, for example a translator. We can then arrange a face-to-face appointment. You could also ask your GP, a friend or family member to support you when you call us.


You can refer online directly from our website - just click here.

By Post

You can find our referral forms at GP surgeries and clinics across the area. Alternatively you can download a referral form below. Just complete the form and post to us at the appropriate address on our contact page and we will be in touch, and if appropriate to arrange a convenient appointment. If you have a problem with completing the referral form, please phone us and we will be more than happy to help you.

Informing your GP

If you self-refer to our service we will ask your permission to inform your GP that you have contacted us. This helps your GP to ensure that you are receiving the best care from the different services you might be involved with. If you have any concerns or questions about us speaking to your GP please ask to speak with the service manager.

More information & support

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Service User stories

Assessment procedure
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Making the call
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